Updates from Randall

March 23, 2012

This first quarter has been a busy one for ECCU! Here are a few things we are working on for now. Thanks to each of you for your dedication to ECCU and all of the hard work that happens every day at your location.

Project updates:

Branch communication updates

- All branches are now running on a dedicated circuit to the NW Branch

- Once all branches are on the new lines, we will increase NW internet bandwidth to 10MB (7 T1s Scheduled for 3/30/12). You should see substantial improvement in your data speed after this project is completed. Please keep IT posted on the results

Home banking

- Internal site has been made available to the staff and board. The scheduled live date for our members is scheduled for 4/16/12. Please let IT know how your test drive of the new system worked or any challenges you experienced

- Bill pay and scheduled transfers will be offline from 4/11-15 for conversion (members will be notified in our March Statements along with Multifactor Authentication Procedures (for enhanced security as now required by Ficen)

- Bill pay system training is scheduled for 3/27/12

E-services

- Application exchange was installed on 03/01

- Training will be scheduled on 5/2 – 3/2012

- We hope to have E-services available to staff towards end of May and for members in June (3 weeks later)

Checking Account conversion from Catalyst FCU to Federal Reserve Bank

- The last remaining service with our corporate central CU (Catalyst FCU) will be share draft processing which will be transferred to Federal Reserve Bank. The live date for this transfer is 3/23/2012. This will be transparent to our staff and members.

- Share draft online archive is also being brought in-house to reside on our on-base server (vs. Catalyst FCU archive). This final conversion is scheduled for 4/23/12

ATM Upgrades

- New ATM’s are scheduled for installation next Tuesday at our Chemical and URC locations.

Marketing

- Marketing has been working on a New Online Banking brochure/handout to put in member’s March statements- and is also working on all timely items for the launch of our new online banking system in April 2012. We have also developed signage for the launch of our Go Green Campaign. The first part will be to discontinue deposit and withdrawal slips at all branch locations. Each time we add a go green service, stars will be added to the signage promoting all the ways to save and go green.

- We have just completed the preparation of the 2Q Auto Loan items (large poster, mail piece, email blast, outdoor banner, etc.) This promotion will also include a cash reward for members to refinance their loans not currently with ECCU. Loans for $5,000 to $9,999 will receive $50, loans for $10,000 to $14,999 will receive $100, and loans for $15,000 or more will receive $150.00. We are currently working on getting our cash back rebate on the Energy Corridor website.

- First Time Auto Buyer flyers and banner for college days were used in Wednesday’s Lone Star College Community Partner Day.

- We had a successful Annual Meeting with 57 people in attendance on February 23^rd and a successful membership drive in Fort Worth at XTO on March 1^st with 10 new members signed up. We now have 117 members from XTO utilizing ECCU services or 5% of their employees.

- The ECCU video has been completed, and we are now updating the XOM Woodlands Proposal and Member Value Sheet to meet with XOM Executives. The video will soon be available for staff.

- Work is now being completed on the Shred Day promotional items Scheduled for 4/21/12. We would love to have staff members drop by during the morning and support this initiative (wear your jeans and CU shirt). We are also working with ITAC Sentinel representatives to get brochures printed for the new identity theft product we will be selling. This product is now available to our members and is located on our website at (https://www.eccu.net/convenience/fraud-and-id-protection.php)

- March 26^th ECCU will be hosting a user group meeting for Touché. We look forward to sharing best practices with our fellow MCIF users.

- Lastly, we are working on updating marketing items as new printing is needed for Friends of Consumer Freedom expanded Field of Membership.

Indirect Development

- Business development has created a list of Boat, RV and Motorcycle dealers in Houston and surrendering areas to attract loan volume.

- Business Development will continue to visit these dealerships monthly to stay top of mind to increase loan growth for ECCU.

Select Employment Group (SEG) Development

- Energy Capital has created a new SEG with ONE VOICE TEXAS:

Energy Capital Credit Union along with One Voice Texas will provide Financial Education and youth account to Foster Children that are part of One Voice Texas. This will allow ECCU to provide NEFE training as well as a reality fair to this group of young adults.

HR

- ECCU finalized its contracts with ADP Total Solutions earlier this week. We will effectively begin using these services on 4/1/12 and begin using the benefits portion on 6/1/12. Management HR training is scheduled for 4/24/12 using Michelle Byrd from ADP. This will bring a full suite of products to ECCU staff as well as more online resources and additional training resources.

- The Management team met with HRN on 3/8/12. An initial list of action plans were developed that will be reviewed with general staff by their managers. Your team will be working on a final list of tactical plans to be presented by your manager in our management team meeting scheduled for 4/10/12. These results will be forwarded to the board on 4/26/12. Following the board’s approval a meeting will be held with the general staff with any further updates.

- A copy of the staff survey will be distributed today under separate cover.

- We wish Ashley the best as she begins her new life in Dubai in a couple of weeks and look forward to some Skype sessions from Dubai soon!

- Congratulations to James and Kim on their new assignments!

- We will be finalizing our Biggest Loser contest next week, stay tuned for the winner! If you are not one of our winners and have had a hard time exercising here is HR’s latest invention for you to try out:

- Also in April we will begin our Exercise for Life Program (stay tuned HR will be distributing details soon).

- Also please welcome Gretta to our accounting department next Monday, who will be filling in as a temporary until the open position has been filled.

Training

- An updated training plan has been posted on the training intranet site for you to review training scheduled for April and schedule on your calendars. We have developed an interim training plan during Howard’s leave of absence and will finalize our ongoing training initiatives in April.

Celebration Team Events

- Tomorrow our bowling team will be competing with other Houston Area credit unions in the Houston Chapter Bowling Tournament.

- On 4/6/12 ECCU will hold its annual Easter egg hunt, stay tuned for details.

- Also the Celebration team is working on a staff picnic in April or May, Chris will be coordinating the event for the team.

Other Items:

- In yesterday’s board meeting the board adopted updates to ECCU’s Investment Policy, Asset liability Policy, and Liquidity Policy. Also Corporate Resolutions were adopted to extend ECCU’s charter to perpetuity and to utilize ISI as one of our broker dealers.

Have great weekend and as Ms Carol says “Happy Friday”. Enjoy our beautiful weather!

Randall